IT Intern: Hands-on Helpdesk & Systems Support

Sturgis Bank & Trust Co; Sturgis (MI); On-site; Full time

Job description

Description

Summary:

We are seeking a motivated and tech-savvy IT Intern to join our Information Technology team. This internship offers hands‑on experience in a professional environment and the opportunity to work on a variety of technology projects. You will gain real-world exposure to troubleshooting, systems administration, and technical support, while assisting with the day‑to‑day IT operations such as help‑desk ticket items.

Key Responsibilities:

• Assist in the setup, configuration, and maintenance of computers, printers, and other IT equipment
• Support user account management tasks including password resets and access permissions
• Help monitor and maintain IT systems, including backups, updates, and security protocols
• Document IT procedures, FAQs, and troubleshooting steps
• Participate in IT projects, such as system upgrades, software deployments, or network enhancements
• Stay up to date with IT best practices and emerging technologies
• Provide support to ticket resolution, including hardware, software, and network troubleshooting
• Other tasks as assigned.

Supervisory Responsibilities:

None

Requirements

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, operating systems, and networking concepts
• Familiarity with Windows and/or MacOS environments
• Strong problem‑solving and analytical skills
• Excellent communication and people skills
• Ability to work independently and as part of a team
• Eagerness to learn and take on new challenges

Education and/or Experience:

Preferred experience with Microsoft Office 365, Active Directory, or basic scripting and knowledge of cybersecurity principles.

Certificates, Licenses, Registrations:

Not applicable

Work Environment:

Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting moderately heavy objects, such as computers and peripherals.