IT Support Intern — Flexible Hours & Growth

Leap Group Network; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Job summary

Leap Group Network is seeking an IT Support Intern in Louisville to assist our IT Operations. The role offers hands-on experience across systems, hardware, and software within a creative agency environment, with a majority in-office work.

Ideal candidates are pursuing IT, networking, cybersecurity, or systems administration, comfortable with Mac/PC, and familiar with Google Workspace and ticketing systems. Flexible scheduling supports school commitments.

Qualifications

• Experience providing IT support, troubleshooting hardware and software.
• Comfortable navigating both Mac and PC environments.
• Familiarity with ticketing systems and issue tracking tooling.
• Awareness of Google Workspace, Slack, and related collaboration tools.

Responsibilities

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.).
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across our internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

Skills

IT support

Mac & PC

Ticketing systems

Google Workspace

Slack

Tools

Google Workspace

Slack

Ticketing systems

Job description

Leap Group Network is seeking an IT Support Intern in Louisville to assist our IT Operations. The role offers hands-on experience across systems, hardware, and software within a creative agency environment, with a majority in-office work.

Ideal candidates are pursuing IT, networking, cybersecurity, or systems administration, comfortable with Mac/PC, and familiar with Google Workspace and ticketing systems. Flexible scheduling supports school commitments.