IT Support Technician I — End-User & Hardware

City Bank; Lubbock (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

City Bank is seeking a TAG I Technician I to deliver exceptional end-user technology support across multiple channels, including phone, tickets, email, Teams, and in-person interactions. You will assist with password resets, hardware/software troubleshooting, and provisioning of hardware during refresh cycles.

The role involves desk-side support on occasion, onboarding and off-boarding for network access, and maintaining accurate hardware records for desktops, laptops, mobile devices, and

Qualifications

• Experience diagnosing and resolving hardware/software issues on end-user devices.
• Ability to create and manage detailed cases in a ticketing system.
• Strong customer service orientation and communication skills.
• Willingness to work in a fast-paced, team environment.

Responsibilities

• Deliver exceptional customer service to internal customers seeking technology support.
• Diagnose and troubleshoot hardware/software issues on computers, laptops, mobile devices and peripherals.
• Create, update, and escalate cases in the internal ticketing system as needed.
• Assist with desktop administration tasks such as imaging, asset management, and system upgrades.
• Install, move, or configure IT assets (computers, printers, projectors, scanners).
• Identify opportunities to improve support processes and SLA/KPI performance.
• Be available for on-call rotation to support after-hours users.

Skills

Customer service

Teamwork

Communication skills

Analytical thinking

IT helpdesk

Tools

Ticketing system

Asset management software

Imaging tools

Remote support tools

Job description

City Bank is seeking a TAG I Technician I to deliver exceptional end-user technology support across multiple channels, including phone, tickets, email, Teams, and in-person interactions. You will assist with password resets, hardware/software troubleshooting, and provisioning of hardware during refresh cycles.

The role involves desk-side support on occasion, onboarding and off-boarding for network access, and maintaining accurate hardware records for desktops, laptops, mobile devices, and