Technology Services Intern

First Mutual Holding Company; Lakewood (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

First Mutual Holding Company seeks a Technology Services Intern to assist the Service Desk with incident handling and customer requests, supporting the company’s mission of delivering quality financial services.

The role is office-based in Ohio, with hours from 8:30 a.m. to 5:15 p.m., and frequent overtime including weekends and evenings; travel to branch locations may be required. Prior IT exposure and MS Office proficiency are valued.

Qualifications

• Education: High School Diploma or equivalent required; IT Bachelor's preferred.
• Experience: 0–2 years.
• Proficiency with MS Office (Outlook, Excel, Word) required.
• Experience in technology or financial services preferred.

Responsibilities

• Assist Service Desk by handling incidents and customer requests.
• Support Engineering by working on projects across technologies used by the company.
• Assist with invoices, supplies, inventory, assets and related activities.
• Perform other duties to support the company's mission of delivering quality financial services.
• Other duties as required.

Skills

Adaptability

Cooperation

Communication skills

Customer service

Quality of work

Workflow skills

Attendance and dependability

Education

High School Diploma

Bachelor's degree in Information Technology

Tools

MS Office (Outlook, Excel, Word)

Job description

Job Type

Full-time, Internship

Description

The Technology Services Intern is responsible for assisting the Service Desk in handling incidents and customer requests and other tasks required to support the company's mission of providing quality services to customers.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

1. Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident.
2. Supports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration.
3. Assists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company's mission.
4. Performs other duties as assigned which may include any task required to support the company's mission of providing quality financial services to our customers.
5. Other duties as required.

Necessary competencies

1. Adaptability
2. Cooperation
3. Communication skills
4. Customer service
5. Quality of work
6. Workflow skills
7. Attendance and dependability

Technical Expertise

1. Experience in technology is preferred.
2. Experience in financial services or banking is preferred.
3. Experience in coding, server administration, or network administration is preferred.
4. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High School Diploma or equivalent is required; Bachelor's degree in Information Technology is preferred.
2. Certification: None.
3. Years of experience: 0 to 2 years is required.
4. Years of experience supervising: None.

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. Able to work frequent overtime including weekends and evenings. Able to respond to cell phone beeper and emergences situations. Able to drive to branch locations.