IT Support I: Help Desk & Onboarding Pro

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Job summary

Motion Industries seeks an IT Help Desk I to assist a broad user base, triaging and resolving hardware and software issues on desktop, laptop and networked systems. You will learn and apply Cisco/Fortinet concepts while maintaining clear documentation and customer communication.

Under close supervision, you will handle onboarding tasks, ticketing, and basic network-related troubleshooting as part of a dynamic IT team; weekend/on-call shifts may be required.

Qualifications

• Bachelor's degree required or equivalent combination.
• Candidates should have basic IT knowledge and willingness to learn.
• Eligibility to work in the US without visa sponsorship.

Responsibilities

• Field IT support calls and tickets.
• Assist with onboarding tasks and projects.
• Document and troubleshoot IT issues.
• Escalate complex problems as needed.

Skills

Strong communication skills

Cisco

Fortinet

Active Directory

PowerShell

Customer service

Education

Bachelor's degree

Tools

NetBox

PRTG

ServiceNow

RDP

SCCM

Job description

Motion Industries seeks an IT Help Desk I to assist a broad user base, triaging and resolving hardware and software issues on desktop, laptop and networked systems. You will learn and apply Cisco/Fortinet concepts while maintaining clear documentation and customer communication.

Under close supervision, you will handle onboarding tasks, ticketing, and basic network-related troubleshooting as part of a dynamic IT team; weekend/on-call shifts may be required.