Senior IT Help Desk Analyst: Second Level Network Support

RiseMe; Georgia; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries is seeking an IT Help Desk II to provide second-level support for desktop, networked systems, and IT infrastructure. You will handle escalations, document solutions, and assist with onboarding and asset management on-site.

The role requires a bachelor’s degree with 3–5 years of related experience or equivalent, and strong knowledge of Cisco/Fortinet gear, AD, and IT tools. On-site duties and project tasks are involved.

Qualifications

• Typically requires a bachelor's degree with three (3) to five (5) years of related experience or equivalent degree and experience.

Responsibilities

• Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.
• Fields IT support calls and tickets.
• Ensures that installations, software, hardware, operating systems, and configuration issues are properly resolved.
• Provides second level escalation support for complex, multi-layer issues.
• Researches, documents, and troubleshoots advanced issues.
• Performs special IT project assignments.
• Researches, documents, assists with onboarding, asset management and NOC.
• Performs other duties as assigned

Skills

IT Support

PowerShell

Active Directory

SCCM

RDP

VOIP

ServiceNow

Excel

Ibm?

Education

Bachelor's degree

Tools

NetBox

PRTG

PutTy

CUCX

CUCCX

RDP

Active Directory

SharePoint

Kronos

Job description

Motion Industries is seeking an IT Help Desk II to provide second-level support for desktop, networked systems, and IT infrastructure. You will handle escalations, document solutions, and assist with onboarding and asset management on-site.

The role requires a bachelor’s degree with 3–5 years of related experience or equivalent, and strong knowledge of Cisco/Fortinet gear, AD, and IT tools. On-site duties and project tasks are involved.