IT Help Desk I: First-Line IT Support & Onboarding

Motion Industries (MOT); Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries, based in Birmingham, AL, is seeking an IT Help Desk professional to safeguard the integrity of its IT environment. You will be the primary contact for a variety of IT issues, triaging, troubleshooting, and documenting solutions alongside onboarding tasks.

You will handle calls and tickets, adapt to evolving challenges, and communicate effectively across teams, with opportunities to grow technical skills and support enterprise IT operations.

Qualifications

• Bachelor's degree and zero years of related experience or equivalent.
• Primary contact for IT support issues across desktop, laptop, and networked systems.
• Must communicate clearly across mediums and adapt to new challenges.

Responsibilities

• Fields IT support calls and tickets.
• Provides IT support and onboarding tasks and projects.
• Troubleshoots and documents advanced issues; escalates as needed.

Skills

Customer service

Communication

Problem solving

On-call readiness

Adaptability

Education

Bachelor's degree

Tools

Cisco

Fortinet

NetBox

PRTG

Job description

Motion Industries, based in Birmingham, AL, is seeking an IT Help Desk professional to safeguard the integrity of its IT environment. You will be the primary contact for a variety of IT issues, triaging, troubleshooting, and documenting solutions alongside onboarding tasks.

You will handle calls and tickets, adapt to evolving challenges, and communicate effectively across teams, with opportunities to grow technical skills and support enterprise IT operations.