IT Support I

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Job summary

Motion Industries seeks an IT Help Desk I to assist a broad user base, triaging and resolving hardware and software issues on desktop, laptop and networked systems. You will learn and apply Cisco/Fortinet concepts while maintaining clear documentation and customer communication.

Under close supervision, you will handle onboarding tasks, ticketing, and basic network-related troubleshooting as part of a dynamic IT team; weekend/on-call shifts may be required.

Qualifications

• Bachelor's degree required or equivalent combination.
• Candidates should have basic IT knowledge and willingness to learn.
• Eligibility to work in the US without visa sponsorship.

Responsibilities

• Field IT support calls and tickets.
• Assist with onboarding tasks and projects.
• Document and troubleshoot IT issues.
• Escalate complex problems as needed.

Skills

Strong communication skills

Cisco

Fortinet

Active Directory

PowerShell

Customer service

Education

Bachelor's degree

Tools

NetBox

PRTG

ServiceNow

RDP

SCCM

Job description

**IT Support I****SUMMARY:**Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues. You must be eligible to work in the US without Visa Sponsorship. **JOB DUTIES*** Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.* Fields IT Support calls and tickets.* Provides IT Support and Onboarding related tasks and projects.* Research, documents, and troubleshoots advanced issues.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Proven ability to operate as a primary contact for a wide range of IT support issues.* Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.* Ability to digest, understand and apply new technical information and concepts quickly.* Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.* Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.* Excellent written and verbal communication skills.* Developed customer service skills.* Intermediate technical skills**PHYSICAL DEMANDS:**Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.**LICENSES & CERTIFICATIONS:** None required.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.