IT Help Desk Associate — Onboarding & Troubleshooting

Motion Industries (MOT); Alabama; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries is seeking an IT Help Desk professional to support the field and protect Motion’s IT infrastructure. Under supervision, you will triage, troubleshoot, document, communicate, escalate, advocate for, and resolve a broad range of IT issues across desktops, laptops, and networked systems.

The role emphasizes onboarding tasks, ticket handling, and ongoing learning of networking and management tools.

Qualifications

• Bachelor's degree typically required with zero years of related experience or equivalent combination.

Responsibilities

• Under close supervision, triage, troubleshoot, document, communicate, escalate, advocate for, and resolve IT issues across desktop, laptop, and networked systems.
• Fields IT support calls/tickets and provides onboarding-related tasks/projects.
• Researches, documents, and troubleshoots advanced issues.

Job description

Motion Industries is seeking an IT Help Desk professional to support the field and protect Motion’s IT infrastructure. Under supervision, you will triage, troubleshoot, document, communicate, escalate, advocate for, and resolve a broad range of IT issues across desktops, laptops, and networked systems.

The role emphasizes onboarding tasks, ticket handling, and ongoing learning of networking and management tools.