IT Support Specialist

AWC, Inc.; Deer Park, Northern (TX, KY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

ESOP

Competitive Pay

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

Paid Time Off and Holiday Pay

Job summary

AWC, Inc. in Deer Park, TX is seeking an energetic IT Support Specialist to join our on-site team. You’ll provide end-user technical support for on-site and remote employees, deploy and troubleshoot Windows/macOS systems, and maintain documentation in FreshService.

You’ll collaborate with IT Support and IT Infrastructure teams, uphold security and data protection, and deliver a high level of customer service with a growth mindset. Monday–Friday office role.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field or 1+ year helpdesk experience.
• Proficiency in hardware diagnostics and PC repair.
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
• Excellent verbal and written communication with a customer-first mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-level end-user support for account access, email, and basic networking.
• Diagnose and resolve hardware, peripherals, and software issues onsite and remotely.
• Deploy and support Windows and macOS across desktop and mobile devices.
• Maintain asset inventory and accurate support ticket records in FreshService.
• Protect systems and data following IT security, privacy, and compliance policies.

Skills

Microsoft 365

Active Directory

Basic Networking

Customer-focused communication

Prioritization

Education

Associate's degree in IT or related field

1+ year helpdesk experience

Tools

FreshService

Zendesk

ServiceNow

TeamViewer

AnyDesk

RDP

Job description

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

We are seeking an energetic, customer-focused IT Support Specialist to join our team.You'llwork alongside our IT Support and IT Infrastructure teams to provide end-user technical support and troubleshooting for on-site and remote employees.

In thisroleyou'llserve as a key point of contact for diagnosing and resolving technical issues, supporting workstation deployments,maintainingIT assets, and providinga high levelof customer service.

You will work with Microsoft 365 technologies, Active Directory, Microsoft Entra, SaaS applications, and a variety of hardware and software tools.

This is an on-site role with a Monday – Friday schedule reporting to our Deer Park, TX office

Success in this role means providing responsive, customer-focused support; resolving common technical issues efficiently; keeping equipment and support records accurate; protecting AWC systems and data; and creating a dependable employee technology experience through clear communication, sound judgment, and consistent follow-through.

How you’ll make an impact:

Deliver Responsive End-User Support

• Provide first-level support for account access, password resets, email, and basic networking issues
• Diagnose and resolve technical problems involving computer hardware, peripherals, and software
• Support employees onsite and remotely with a customer-first mindset
• Escalate complex issues to higher levels of support when appropriate

Deploy and Support AWC Technology

• Deploy, configure, and support Windows and macOS operating systems and applications across desktop and mobile platforms
• Assist with onboarding and offboarding activities, including workstation setup and account provisioning
• Maintain asset inventory and ensure equipment is accurately tracked throughout its lifecycle

Maintain Strong Support Documentation

• Document support issues, resolutions, and best practices in FreshService
• Maintain clear and accurate ticket records that support knowledge sharing, handoffs, and continuous improvement

Protect Systems and Data

• Follow IT security, privacy, and compliance policies to safeguard AWC systems and data

Skills you’ll need:

• Associate’s degree in Information Technology, Computer Science, or a related field, or 1+ year of equivalent helpdesk experience
• Proficiency in computer hardware diagnostics and PC repair
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Here’s what will set you apart:

• CompTIA A+ or a similar IT certification
• Experience with ticketing systems such as FreshService, Zendesk, or ServiceNow
• Familiarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP)

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay

About AWC

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.