IT Support & Help Desk Specialist

Kids for the Future; Town of Lancaster (NY); On-site; USD 46,000 - 52,000; Full time

Job summary

Kids for the Future is seeking an IT Support Specialist to install, support, and maintain desktops, laptops, and peripherals. You will provide help desk support for onsite and remote users under supervision of the Network Administrator.

The role requires a 2-year degree and at least 1 year of related experience. Responsibilities include setting up equipment, configuring software, basic network troubleshooting, user administration, and security practices.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology or a related field required.
• At least 1 year of job-related experience required.
• Basic PC setup and troubleshooting proficiency.
• Familiarity with IP addressing, DHCP and DNS.

Responsibilities

• Help Desk & User Support: Responding to support tickets, troubleshooting hardware/software issues, resetting passwords, and guiding users through problems via phone, chat, or in person.
• Hardware & Software Management: Setting up and configuring computers, printers, and peripherals, installing and updating software, decommissioning old equipment.
• Network & Connectivity: Basic network troubleshooting (Wi‑Fi, VPN, internet), assisting with routers and switches, escalating complex issues to network engineers.
• System Administration: Managing user accounts in Active Directory or similar systems, configuring email accounts.
• Security & Compliance: Enforcing security policies, deploying antivirus/endpoint protection, educating users on phishing and cybersecurity best practices.
• Documentation: Maintaining knowledge base articles, logging tickets, documenting IT procedures and asset inventories.
• Onboarding & Offboarding: Provisioning equipment and accounts for new hires and revoking access.
• Collaboration & Escalation: Triaging issues and working with senior IT staff, vendors, and third-party providers.

Skills

Help desk support

Troubleshooting

Networking basics

Active Directory

Security awareness

Education

High school diploma

Associate degree IT

Tools

Active Directory

VPN

Ticketing system

Job description

Kids for the Future is seeking an IT Support Specialist to install, support, and maintain desktops, laptops, and peripherals. You will provide help desk support for onsite and remote users under supervision of the Network Administrator.

The role requires a 2-year degree and at least 1 year of related experience. Responsibilities include setting up equipment, configuring software, basic network troubleshooting, user administration, and security practices.