IT Support Assistant

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a proactive Help Desk Analyst to assist users with technical issues, deploy laptops, monitor systems and backups, and troubleshoot server-related problems.

As the first point of contact, you will determine the best solutions based on user details, document resolutions in logs, and follow up to ensure customer satisfaction, requiring clear communication and solid problem-solving skills.

Qualifications

• First point of contact for users seeking technical assistance.
• Experience with help desk or computer labs preferred.
• Remote troubleshooting using diagnostic techniques.
• Strong communication and documentation skills.
• Ability to determine best solutions based on user details.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Determine the best solution based on issue details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.

Skills

Customer support

Technical troubleshooting

Communication skills

Problem solving

Business and technical users

Education

Bachelor's degree

Job description

Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Serve as the first point of contact for users seeking technical assistance.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.

Required Skills/Abilities:

• A passion for technology and some hands-on experience with computers is required.
• Excellent oral and written communication skills.
• Strong problem-solving and technical troubleshooting skills are required.
• The ability to work well with both business and technical users is required.
• Experience working at a help desk or computer lab would be ideal.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Education and Experience:

Bachelor's degree is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.