IT Support Specialist

Flare energy services; Houston (TX); On-site; USD 46,000 - 63,000; Full time

Job summary

Flare Energy Services in Houston, TX seeks a knowledgeable IT Support Specialist to provide end-user technical assistance, troubleshoot hardware and software issues, and maintain IT infrastructure. You will respond to help desk tickets, assist users with software and OS problems, and install and maintain computer systems.

The role emphasizes collaboration with IT teammates, documentation of procedures, user training on new technologies, and proactive monitoring of network performance and

Qualifications

• Respond to help desk tickets and resolve issues promptly.
• Familiarity with operating systems, networking concepts, and IT support tools.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to help desk tickets and resolve technical issues in a timely manner.
• Assist users with software applications, operating systems, and hardware problems.
• Install, configure, and maintain computer systems and peripherals.
• Conduct regular system maintenance and updates to ensure optimal performance.
• Collaborate with IT team to implement new technologies and improve existing systems.
• Document procedures and maintain an up-to-date knowledge base.
• Provide training and support to users on new technologies and best practices.
• Monitor network performance and security, identifying potential vulnerabilities.
• Participate in IT projects and initiatives as needed.

Skills

Problem solving

Communication

Customer service

Job description

We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure. Key responsibilities include:

• Responding to help desk tickets and resolving technical issues in a timely manner.
• Assisting users with software applications, operating systems, and hardware problems.
• Installing, configuring, and maintaining computer systems and peripherals.
• Conducting regular system maintenance and updates to ensure optimal performance.
• Collaborating with other IT team members to implement new technologies and improve existing systems.
• Documenting technical procedures and maintaining an up-to-date knowledge base.
• Providing training and support to users on new technologies and best practices.
• Monitoring network performance and security, identifying potential vulnerabilities.
• Participating in IT projects and initiatives as needed.

The successful candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional customer service. Familiarity with various operating systems, networking concepts, and IT support tools is essential.