IT Help Desk & Desktop Support Specialist

Children's Rescue Fund; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The Children’s Rescue Fund in Bronx, NY is seeking an Information Technology Full-time Regular Technical Support Specialist to deliver Help Desk support and keep IT systems running smoothly for staff and management.

You will provide on-site and remote end-user assistance, troubleshoot hardware and software issues across desktops, laptops, and network devices, and support Microsoft 365/Azure AD and Windows Server environments.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• 3 years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD.
• Experience as a system administrator or coordinator, preferably supporting projects across multiple sites.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with IT security concepts and best practices.
• Excellent communication and interpersonal skills.
• Certification in IT disciplines is a plus.
• Experience working in Social Services Sector preferred.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
• Collaborate with other IT teams and vendors to resolve complex issues
• Provide support of Microsoft 365/Azure AD
• Provide system administration for Windows Servers, Active Directory and/or other servers
• Install, configure, and update software applications, operating systems, and drivers on end-user devices
• Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
• Assist in implementation and maintenance of IT security measures
• Conduct system performance analysis and implement improvements
• Participate in user training sessions
• Monitor IT infrastructure and perform routine maintenance
• Onsite and remote support to end users for the Desktop
• Monitor the performance of the agency’s desktop infrastructure and suggest improvements
• Maintain an inventory of installed software and licensing
• Attend meetings and training to stay up to date with developments
• Other duties as assigned

Skills

Microsoft 365

Exchange Online

MS Teams

Azure AD

Windows OS

macOS

Linux

IT security concepts

Troubleshooting IT issues

Communication skills

Education

Bachelor’s degree in computer science or related field

Tools

Active Directory

Windows Server Administration

Microsoft 365/Azure AD

Job description

The Children’s Rescue Fund in Bronx, NY is seeking an Information Technology Full-time Regular Technical Support Specialist to deliver Help Desk support and keep IT systems running smoothly for staff and management.

You will provide on-site and remote end-user assistance, troubleshoot hardware and software issues across desktops, laptops, and network devices, and support Microsoft 365/Azure AD and Windows Server environments.