IT Technician

Delaware North at Bridgestone Arena; Nashville (TN); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days and holidays

Job summary

Delaware North Sportservice is hiring a part-time IT Technician to join our team at Bridgestone Arena in Nashville, Tennessee. You will support daily technical operations, provide desktop and end-user support, and help implement IT solutions at the venue.

The role requires at least 1 year of technical support experience, familiarity with POS and retail systems, and strong customer-service oriented communication. Flexible schedule including nights, weekends, and holidays is possible.

Qualifications

• Minimum of 1 year of experience in a technical support role.
• Experience with point-of-sale, property management systems, retail systems, cloud-based computing, network support, and Windows.
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry.

Responsibilities

• Provide maintenance and support for desktops, laptops, and end-user support for hardware and software systems.
• Assist in implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North.
• Set up and maintain computer software and hardware, user accounts, and computer configurations for team members.
• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events.
• Record, track, and document successful and unsuccessful actions made through the help desk request problem-solving process.

Skills

Desktop support

End-user support

Windows

POS systems

Customer service

Team collaboration

Tools

POS systems

Property Management Systems

Cloud-based computing

Job description

The opportunity

Delaware North Sportservice is hiring a part-time IT Technician to join our team at Bridgestone Arena in Nashville, Tennessee. With technology at your fingertips and the Operations Lead by your side, you will support daily technical operations at Bridgestone Arena. Working in this amazing venue, you will fit right into our collaborative team.

Pay

$21.00 – $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide maintenance and support for desktops, laptops, and end-user support for hardware and software systems
• Assist in implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user accounts, and computer configurations for team members
• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events
• Record, track, and document successful and unsuccessful actions made through the help desk request problem-solving process

More about you

• Minimum of 1 year of experience in a technical support role
• Experience with point-of-sale, property management systems, retail systems, cloud-based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
• Team-oriented and able to prioritize job responsibilities
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Valid driver license required
• Occasional driving to support nearby locations may be required

Shift details

M-F
Weekends
Days
Evenings
Holidays
Events

Source: Hospitality Online