IT Field Support Specialist (Phoenix)

Popeyes-01d9eb60; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Paid Time Off (PTO)

Career Growth Opportunities

Supportive Team Culture

Job summary

Popeyes is seeking an IT Help Desk Technician to keep restaurant technology running smoothly, from POS systems to network access. You’ll provide first-line support, troubleshoot devices, and assist with software installs and training for store teams.

Ideal candidates have 1–3 years in IT help desk, strong communication, and a customer-focused approach. This on-site role offers comprehensive benefits and growth opportunities within IT and operations.

Qualifications

• 1–3 years of experience in an IT Help Desk or related field.
• Strong troubleshooting abilities and remote support skills.
• Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
• Solid understanding of network protocols.
• Excellent communication, patience, and customer service skills.
• Associate’s degree in Computer Science/MIS or equivalent experience preferred.
• Prior experience in quick-service restaurant or retail IT support is highly valued.
• Experience with Sicom POS systems is a plus.

Responsibilities

• Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
• Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment.
• Accurately enter and manage tickets, resolving or escalating as needed.
• Respond to requests via phone, email, and remote sessions.
• Support system setups, software installations, and access configurations.
• Troubleshoot connectivity, email, and web access issues for restaurant teams.
• Assist with monitoring and correcting restaurant sales data.
• Provide training and guidance to restaurant and field leaders on applications and system use.
• Participate in rotating Help Desk duties, including outage coordination and project work.

Skills

Remote support

Troubleshooting

Customer service

Communication

Education

Associate's degree in CS/MIS

Tools

Sicom POS systems

Microsoft Office Suite

Microsoft Teams

Windows OS

Job description

Job Description

Looking for an IT-role in the restaurant field?

At Popeyes, we’re not just serving food—we’re serving joy, tradition, and hospitality. Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of our kitchens and drive-thrus.

In this role, you’ll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure.

What We Offer

• Competitive Pay– rewarding your skills and experience
• Comprehensive Benefits– medical, dental, and vision coverage
• Paid Time Off (PTO)– vacation, and holidays*
• Career Growth Opportunities –training and advancement within IT and operations
• Supportive Team Culture– collaborative environment with opportunities to learn and grow

Key Responsibilities

• Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
• Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
• Accurately enter and manage tickets, resolving or escalating as needed.
• Respond to requests via phone, email, and remote sessions.
• Support system setups, software installations, and access configurations.
• Troubleshoot connectivity, email, and web access issues for restaurant teams.
• Assist with monitoring and correcting restaurant sales data.
• Provide training and guidance to restaurant and field leaders on applications and system use.
• Participate in rotating Help Desk duties, including outage coordination and project work.

Qualifications

• 1–3 years of experience in an IT Help Desk or related field.
• Strong troubleshooting abilities and remote support skills.
• Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
• Solid understanding of network protocols.
• Excellent communication, patience, and customer service skills.
• Associate’s degree in Computer Science/MIS or equivalent experience preferred.
• Prior experience in quick-service restaurant or retail IT support is highly valued.
• Experience with Sicom POS systems is a plus.

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. ZNH FoodInc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

ZNHFoodsinc is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, lactation, or related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or domestic partner status, veteran or military status, or any other status protected by applicable law. We provide reasonable accommodations for applicants and employees with disabilities and for sincerely held religious beliefs. To request an accommodation, contact [e-mail] .