IT Support/Field Technician

Akkodis; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Mileage reimbursement

Meal reimbursement

Job summary

A staffing agency is seeking a full-time field technician in Phoenix, AZ. Responsibilities include providing desktop support, managing hardware, and troubleshooting network issues. Local candidates with retail experience preferred. The role requires travel around the region and some overnight stays.

Qualifications

• Experience in IT tech support required.
• Retail experience is a must.
• Local Arizona candidates only.

Responsibilities

• Provide desktop support to end users.
• Troubleshoot network connection issues.
• Manage user logins across platforms.
• Conduct regular hardware inspections.

Skills

Desktop support

Hardware and peripheral support

Troubleshooting network issues

User access management

Inventory management

Job description

Akkodis is partnering with a local entity in the trucking business to hire a full-time/jack of all trades field technician to be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Duties/Responsibilities

• Provide desktop support to end users.
• Hardware and peripheral support
• Office and other Software installation and support
• Printer and printer driver support
• Hardware imaging and deployment
• Troubleshoot network connection issues
• Escalate complex issues to tier II for resolution.
• Research and work with Tier II as needed for resolution
• User login management across company and third-party platforms
• Security assignments
• Other user access issues
• Inventory Management
• Assist with budget preparation.
• To recycle decommissioned hardware.
• Regular hardware inspections
• Regular site visits

Travel around region on a regular 4-6 week schedule.

Home base is Phoenix AZ

Other locations: Tucson, Flagstaff, Bellemont, El Paso (TX) and Cahokia, IL

Overnight stays expected about 1x a month

1-2 nights

Potential requests to travel to outside locations (i.e., West Texas and Illinois)

In region travel would be expected to use a personal vehicle

• Reimburse Mileage
• Reimburse Meals + Overnight stays

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)

Entry Level IT / Hardware Support / Onsite

IT Tech Support/***Local Arizona Candidates only*** Retail Experience is must