IT Technician-Jr. Admin

Akkodis; Erie (Erie County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Commuter benefits

Employee assistance program

Job summary

Akkodis is seeking an IT Technician/Jr. Admin with a client in Erie, PA. The role will perform administrative and operational support under the direction of administrators and leadership, including recurring maintenance activities and hands-on support.

The position offers a $18–$20 per hour rate, may be negotiable based on experience, education, geographic location, and other factors, and requires an Associates Degree in a related field and at least two years of related experience.

Qualifications

• Associates Degree in a related field is required.
• Minimum two years related experience.
• Familiarity with ServiceNow Requests and intake.
• Must have familiarity with Infoblox, Asset Management.
• Must have familiarity with general networking & Systems Administration.

Responsibilities

• Submit and track move, add, and change.
• Execute documentation audits and remediation efforts.
• Maintain operational records and task tracking.
• Provide administrative hands-and-feet support.
• Perform Tier 1 ticket triage and fulfillment.
• Escalate issues to appropriate technical resources as needed.
• Support preventative maintenance initiatives.
• Assist with compliance-related activities.
• Contribute to documentation and process improvement efforts.
• Support knowledge management and cross-training initiatives.
• Login into servers, network devices, and software to perform configurations, backups, firmware updates, software updates, and create backup configuration files.
• Configure & Troubleshoot Network: Devices, Servers, Client Applications, and workstations.
• Act as point of contact for dedicated systems, servers, applications, and software.
• Collaborate with CP&M departments on SOPs & Process Documents.

Skills

Administrative support

Ticket triage

Documentation

Collaboration

Education

Associates Degree in related field

Tools

ServiceNow

Infoblox

Asset Management

Job description

Akkodis is seeking an IT Technician/Jr. Admin with a client in Erie, PA. Must hold an Associates Degree in a related field to be considered. Will perform administrative and operational support functions under the direction of administrators and leadership. Will also perform recurring maintenance activities.

Rate Range: $18/hr. to $20/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

• Submit and track move, add, and change
• Execute documentation audits and remediation efforts
• Maintain operational records and task tracking
• Provide administrative "hands-and-feet" support
• Perform Tier 1 ticket triage and fulfillment
• Escalate issues to appropriate technical resources as needed
• Support preventative maintenance initiatives
• Assist with compliance-related activities
• Contribute to documentation and process improvement efforts
• Support knowledge management and cross-training initiatives
• Login into servers, network devices, and software to perform: Configuration, Backups, Firmware updates, Software updates, Create backup configuration files, Software installation and Documentation
• Will Configure & Troubleshoot Network: Devices, Servers, Client Application, Application specific workstations
• Point of contact for dedicated systems, servers, applications, and software.
• Collaborate with CP&M departments with creating SOPs & Process Documents

Desired Qualifications:

• Associates Degree in a related field is required.
• Minimum Two years related experience.
• Familiarity with Servicse Now Requests and intake
• Must have familiarity with Infoblox, Asset Management
• Must have familiarity with general networking & Systems Administration

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers