IT Support Specialist (MSP)

gobravvo; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Career development

Fort Mill, SC location

Job summary

gobravvo is seeking an IT Support Specialist (MSP) in Fort Mill, SC for a full-time role. The position focuses on delivering proactive technical support to clients within a managed services provider environment, including server solutions, cloud platforms, and network design.

Ideal candidates will articulate solutions, manage incidents, and collaborate with sales teams. The role emphasizes hands-on troubleshooting, customer service excellence, and ongoing professional development, with

Job description

IT Support Specialist (MSP) – Full-time in Fort Mill, SC

Are you ready to advance your career as an IT Support Specialist (MSP) in a dynamic and client-focused technology environment? Our client, a leading IT Solutions company, is seeking a dedicated and skilled professional to join their team as an IT Support Specialist (MSP) in Fort Mill, SC. This full-time opportunity is ideal for an individual with a passion for delivering exceptional technical support, building effective business solutions, and growing within a managed services provider (MSP) environment.

As an IT Support Specialist (MSP), you will leverage your technical expertise and outstanding communication skills to provide vital support to both internal teams and external clients. This role will immerse you in a variety of technology-driven projects, from designing secure networks to implementing advanced server solutions and cloud computing platforms. The position will also involve pre- and post-sales support, technical account management, and hands‑on troubleshooting, making it perfect for someone who thrives in a fast‑paced, client-oriented setting.

Located in the thriving Fort Mill, SC area—just minutes from Charlotte, NC—this opportunity offers a positive working environment, career growth, and the chance to work with innovative technology solutions. If you are looking to apply your experience in an MSP setting and enjoy collaborating with a talented team, this IT Support Specialist (MSP) role could be your next career move.

IT Support Specialist (MSP) - Summary

• Provide technical support and solutions for clients in a managed services provider (MSP) environment.
• Utilize advanced troubleshooting skills to resolve escalated service requests and critical technical issues.
• Collaborate with diverse teams to deliver end‑to‑end IT services, including pre- and post‑sales support.
• Support client business objectives by deploying, managing, and optimizing technology solutions.

Duties & Responsibilities

• Work in conjunction with sales teams to deliver pre- and post‑sales technical support, including discovery meetings, site assessments, proposals, presentations, technical evaluations, solution implementation, and ongoing account management.
• Deploy and manage Windows Servers and Active Directory environments to ensure optimal performance and security.
• Design and maintain Local Area Networks (LANs) tailored to client requirements.
• Implement and monitor network security protocols to safeguard data and network integrity.
• Optimize and sustain network software and hardware infrastructure for continuous availability.
• Build and deploy file servers and deliver cloud computing solutions, adapting to evolving business needs.
• Configure and deploy VOIP (Voice over Internet Protocol) systems for seamless communication.
• Perform network infrastructure troubleshooting, identifying and resolving issues promptly.
• Administer Microsoft Exchange Server environments to support business communications.
• Support telephone solutions and ensure reliable connectivity.
• Monitor alert systems and take appropriate action according to established guidelines.
• Interpret event logs to facilitate effective repairs and maintenance.
• Address escalated service requests requiring advanced technical response and resolution.
• Facilitate new user onboarding, ensuring a smooth setup process for new team members.

Salary & Benefits

• Competitive salary structure commensurate with experience and industry standards.
• Comprehensive benefits package offered by the employer.
• Opportunities for professional development, ongoing training, and career advancement within the organization.
• Supportive work environment in Fort Mill, SC, fostering growth and collaboration.

Qualifications & Requirements

• Proven experience working in a Managed Services Provider (MSP) environment is required.
• Minimum of 3 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory.
• 2-3 years of experience in a client‑facing role, such as sales engineering or technical account management.
• Excellent verbal and written communication skills, with the ability to engage with clients at a business level to assess technology needs and resolve issues.
• Strong organizational and time‑management abilities to handle multiple tasks and projects simultaneously.
• Demonstrated experience writing technical proposals and implementing IT solutions tailored to business objectives.
• Results‑oriented, self‑motivated, energetic, professional, reliable, and a strong team player.
• Comprehensive understanding of technology and business productivity systems.
• Experience using RMM (Remote Monitoring and Management) tools is a plus.
• High‑level problem‑solving skills, exemplary customer service, and the ability to multitask effectively.
• Sales training experience considered an asset.

Ideal Candidate Snapshot

• Possesses industry certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or equivalent credentials.
• CCNA or CCIE Cisco certifications are highly desirable.
• Displays a proactive approach to professional development and staying current with evolving technology trends.
• Demonstrates strong interpersonal skills and the ability to build lasting client relationships.
• Adaptable, resourceful, and eager to contribute to a collaborative team environment.

Other Relevant Information

The company is committed to providing challenging work, ongoing training, and career opportunities within a positive and forward‑thinking workplace in Fort Mill, SC.

This full‑time IT Support Specialist (MSP) role is an excellent opportunity for candidates seeking to leverage their technical skills and advance in a rapidly growing industry.

Equal Opportunity Employer Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.