Help Desk & IT Support Specialist On-site Arlington VA

JCS Solutions LLC; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability (short & long term)

401k retirement plan with employer map

Annual Professional Development Reimbr

Job summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in email, directories, and standard Windows applications. You will serve as the initial contact for hardware and software issues and troubleshoot applications under the contract.

This role requires on-site work in Arlington, VA, with DoD environment familiarity and strong customer service skills. Candidates should have at least 2 years of help desk experience, be a US citizen, and have or strongly

Qualifications

• 2 years of experience in help desk or technical support.
• Must be a US Citizen.
• Top Secret clearance strongly preferred.
• Prior DoD or DISA end-user support experience is desirable.
• Familiarity with military network environments and protocols.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Work on-site at Arlington, VA (Pentagon).
• Experience with DoD help desk ticketing systems.

Skills

Phone support

Customer service

Windows apps

Communication skills

On-site work

Tools

DoD ticketing systems

Windows OS

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in email, directories, and standard Windows applications. You will serve as the initial contact for hardware and software issues and troubleshoot applications under the contract.

This role requires on-site work in Arlington, VA, with DoD environment familiarity and strong customer service skills. Candidates should have at least 2 years of help desk experience, be a US citizen, and have or strongly