IT Support Engineer — Fast-Paced Growth & Security

chameleonintegratedservices; San Francisco (CA); On-site; USD 165,312,000 - 179,088,000; Full time

Benefits offered by this job

Health insurance

Vision plan

401K with company match

Life insurance

Disability insurance

Training allowance

PTO

Job summary

Chameleon Integrated Services is hiring an IT Support Engineer to join an in-person, fast-paced IT team in San Francisco. You’ll own onboarding/offboarding, manage access across Okta, Google Workspace, Slack, Jira/Confluence, Zoom, and Entra ID, and support a growing workforce.

You’ll handle ticket triage, SLA adherence, and knowledge base creation while maintaining security and compliance across devices and cloud services. This is an in-office role requiring daily presence.

Qualifications

• 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
• Experience running a ticket queue in Jira Service Management with SLA attainment.
• Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
• Experience supporting remote teams and multiple global offices using Slack and Zoom.
• A security- and compliance-focused mindset.

Responsibilities

• Own the end-to-end onboarding/offboarding process: coordinate with People Ops, provision devices, configure access, and ensure readiness on day one.
• Manage the Jira Service Management queue: triage, prioritize, resolve or dispatch, meet first-response and resolution SLAs, and document issues.
• Provide broad IT support across hardware, software, AV, and access, maintaining asset records and office tech.
• Promote IT best practices and look for ways to improve processes and policies.

Skills

Onboarding/Offboarding ownership

Ticket management

IT support

Cloud technologies

Security/compliance mindset

Remote collaboration

Office in-person work

Tools

Jira Service Management

Okta

SCIM provisioning

MDM (Mac/Windows)

Google Workspace

Slack

Zoom

Microsoft Entra ID/M365

Confluence

Job description

Chameleon Integrated Services is hiring an IT Support Engineer to join an in-person, fast-paced IT team in San Francisco. You’ll own onboarding/offboarding, manage access across Okta, Google Workspace, Slack, Jira/Confluence, Zoom, and Entra ID, and support a growing workforce.

You’ll handle ticket triage, SLA adherence, and knowledge base creation while maintaining security and compliance across devices and cloud services. This is an in-office role requiring daily presence.