IT Support Engineer

chameleonintegratedservices; San Francisco (CA); On-site; USD 165,312,000 - 179,088,000; Full time

Benefits offered by this job

Health insurance

Vision plan

401K with company match

Life insurance

Disability insurance

Training allowance

PTO

Job summary

Chameleon Integrated Services is hiring an IT Support Engineer to join an in-person, fast-paced IT team in San Francisco. You’ll own onboarding/offboarding, manage access across Okta, Google Workspace, Slack, Jira/Confluence, Zoom, and Entra ID, and support a growing workforce.

You’ll handle ticket triage, SLA adherence, and knowledge base creation while maintaining security and compliance across devices and cloud services. This is an in-office role requiring daily presence.

Qualifications

• 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
• Experience running a ticket queue in Jira Service Management with SLA attainment.
• Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
• Experience supporting remote teams and multiple global offices using Slack and Zoom.
• A security- and compliance-focused mindset.

Responsibilities

• Own the end-to-end onboarding/offboarding process: coordinate with People Ops, provision devices, configure access, and ensure readiness on day one.
• Manage the Jira Service Management queue: triage, prioritize, resolve or dispatch, meet first-response and resolution SLAs, and document issues.
• Provide broad IT support across hardware, software, AV, and access, maintaining asset records and office tech.
• Promote IT best practices and look for ways to improve processes and policies.

Skills

Onboarding/Offboarding ownership

Ticket management

IT support

Cloud technologies

Security/compliance mindset

Remote collaboration

Office in-person work

Tools

Jira Service Management

Okta

SCIM provisioning

MDM (Mac/Windows)

Google Workspace

Slack

Zoom

Microsoft Entra ID/M365

Confluence

Job description

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity.We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies.We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

IT Support Engineer

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

This position pays $58/HR.

You will handle:

Onboarding

• Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one.
• Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365).
• Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff.
• Lead new hire IT orientations, covering security expectations, core tools, and how to get help.

Offboarding:

• Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.
• Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.
• Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls).

Ticket Queue & Support:

• Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.
• Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.
• Escalate appropriately with clear context and reproduction steps.
• Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation.
• Build and maintain knowledge base articles for both end users and the IT team.

General

• Provide help desk support to allemployees across hardware, software, AV, and access issues.
• Maintain and support office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management with accurate, actionable records of all equipment through its lifecycle.
• Administer and integrate cloud services (Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and more).
• Promote IT best practices and constantly ask: "How can I make things better?"
• Be in-office 100% of the time.

Ideally you'll have:

• 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
• Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).
• Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.
• Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
• Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.
• A security- and compliance-focused mindset.

Our stack

Okta (identity/SSO), Google Workspace (Gmail, Calendar, Drive, Docs), Slack, Jira & Jira Service Management, Confluence, Zoom, Microsoft Entra ID/M365, Chrome, plus MDM for Mac and Windows fleets.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”