IT Support Engineer: Desktop & VPN/365 Troubleshooter

Indotronix UK; Dyersville (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Indotronix UK seeks an IT Support Technician in Iowa for a 1-year contract. You will perform Band 1 work, diagnose and repair desktop and laptop faults, and upgrade RAM or storage as needed.

You will reinstall and configure operating systems, troubleshoot Microsoft 365, email, VPN, and collaboration apps, and manage users and permissions, including shared folders. Strong hardware skills are required.

Qualifications

• Experience diagnosing desktop and laptop faults.
• Experience reinstalling and configuring operating systems.
• Familiarity with Microsoft 365, email, VPN, and collaboration apps.
• Ability to manage users, groups, permissions and shared folders.

Responsibilities

• Perform all Band 1 work.
• Diagnose and repair common desktop and laptop faults.
• Replace RAM, storage drives, batteries, power supplies, and similar components.
• Reinstall and configure operating systems.
• Troubleshoot Microsoft 365, email, VPN, and collaboration applications.
• Manage users, groups, permissions, and shared folders within authorization.
• Troubleshoot network connectivity, DNS, and related services.

Skills

Desktop repair

OS configuration

Microsoft 365 troubleshooting

VPN troubleshooting

Tools

RAM upgrades

Storage upgrades

Power supplies

Job description

Indotronix UK seeks an IT Support Technician in Iowa for a 1-year contract. You will perform Band 1 work, diagnose and repair desktop and laptop faults, and upgrade RAM or storage as needed.

You will reinstall and configure operating systems, troubleshoot Microsoft 365, email, VPN, and collaboration apps, and manage users and permissions, including shared folders. Strong hardware skills are required.