IT Support Engineer

Apex Systems; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401K with company match

Employee Stock Purchase Program (ESPP)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Training & certifications

Job summary

Everforth Apex is seeking an IT Support Engineer to deliver technical support across teams, configure end-user systems, and enforce security policies. The role focuses on managing devices, software, and IT assets with minimal supervision, ensuring secure, efficient operations.

Qualified candidates will have a Microsoft Certified Professional certification and experience with Linux/Ubuntu, Power Automate, and collaboration tools like Jira and Slack.

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• 3–4 years of experience in computer maintenance and support or equivalent.
• Professional certification as a Microsoft Certified Professional is required.

Responsibilities

• Configure laptops and implement security provisions.
• Install, configure, and maintain anti-virus software on end-user machines.
• Manage IT assets and inventory, tracking and ordering laptops, monitors, peripherals.
• Document support issues and resolutions to improve team efficiency.
• Define and follow standard IT processes and incident management standards.
• Enforce local and global security policies to protect information assets.

Skills

Microsoft Certified Professional

Office Suite/Google Workspace

Linux/Ubuntu

Shell scripting

Power Automate

Jira

Slack

Education

Bachelor's degree in IT or related field

Tools

Jira

Slack

Job description

Job#: 3058355

Job Description

IT Support Engineer

Location

Austin, Texas (On-site)

Role Overview

The IT Support Engineer delivers technical support across team boundaries and organizational levels to maintain key technology assets. The role requires minimal supervision to manage, configure, and secure end-user systems, networks, and communication platforms. The selected professional will execute standard operational processes while proactively enforcing security policies to protect corporate information assets.

Key Responsibilities

• Configure laptops and implement security provisions to safeguard corporate information.
• Install, configure, and maintain anti-virus software on end-user machines.
• Manage IT assets and inventory, tracking and ordering office supplies, laptops, monitors, and peripherals.
• Document support issues and resolutions systematically to enhance team efficiency.
• Execute and help define standard IT processes and incident management standards.
• Enforce local and global security policies to ensure information assets are protected.

Required Qualifications

Education

A Bachelor’s degree in Information Technology or a related field is preferred. Relevant technical IT certifications are also highly regarded.

Experience

Candidates must possess three to four years of experience in computer maintenance and support, or an equivalent combination of education and professional experience.

Technical Skills

Professional certification as a Microsoft Certified Professional is required. Proficiency with Microsoft Office Suite or Google Workspace is necessary. Advanced knowledge of Linux/Ubuntu configuration, experience in shell scripting, Power Automate, and expertise in Jira and Slack configuration are required.

Preferred Qualifications

• Strong understanding of end-user IT technology and basic networking principles.
• Demonstrated ability to multitask, prioritize tasks effectively, and resolve technical issues with a sense of urgency.
• Strong interpersonal and communication skills, both written and verbal.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.