Help Desk

Apex Systems; Salt Lake City (UT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401K with match

ESPP

HSA

Training & certifications

Job summary

Everforth Apex Systems is seeking a Level 1 Help Desk Technician to provide internal technical support for a retail network in Salt Lake City. The role emphasizes efficient ticket handling, password resets, MFA/SSO, and email configurations within a hybrid work setup.

The position requires a high school diploma and prior help desk experience, with ServiceNow familiarity preferred. Strong communication and teamwork will help you thrive in a fast-paced, collaborative environment.

Qualifications

• High school diploma required.
• Prior help desk or technical support experience required.
• Experience with ServiceNow ticketing system preferred.
• Strong analytical and troubleshooting abilities.
• Exceptional communication and customer-centric approach required.

Responsibilities

• Use ServiceNow to document, track, and resolve support requests.
• Handle a high volume of incoming technical tickets efficiently.
• Troubleshoot access issues including password resets, MFA, SSO, and email configurations.
• Onboard external vendors and assist with platform permissions.
• Deliver exceptional support to minimize disruption for internal personnel.
• Provide prompt assistance to ensure high user satisfaction.

Skills

ServiceNow

Ticketing system

Communication skills

Customer-centric

Analytical thinking

Troubleshooting

Education

High School Diploma

Job description

Job Description:

Help Desk

Location:

Salt Lake City, Utah (Hybrid)

Role Overview

An established organization is seeking a Level 1 Help Desk Technician to deliver technical support to an internal retail network. This position focuses on resolving user inquiries and managing support tickets to maintain operational efficiency. Candidates will have the opportunity to collaborate within a supportive environment and develop professional technical skills.

Key Responsibilities

• Utilize the ServiceNow ticketing platform to document, track, and resolve support requests.
• Manage a high volume of incoming technical tickets with efficiency and accuracy.
• Troubleshoot and resolve access issues, including password resets, multi-factor authentication, single sign-on, and email account configurations.
• Onboard external vendors onto the system and assist with platform permissions.
• Deliver exceptional support services to minimize disruption for internal personnel.
• Provide prompt assistance to ensure high levels of user satisfaction.

Required Qualifications

Education:

High School Diploma.

Experience:

Prior help desk or technical support experience is required. Hands-on experience with a ticketing system, specifically ServiceNow, is preferred.

Technical Skills:

Candidates must possess relevant security certifications or actively be pursuing them. Strong analytical and troubleshooting capabilities are necessary for system diagnosis.

Additional Skills:

Exceptional communication skills and a customer-centric approach are required. Candidates must demonstrate the ability to prioritize tasks in a fast-paced environment and fit into a collaborative team dynamic.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road
Suite 200
Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.