Technical Support Tech I

Apex Systems; Austin (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Training and development opportunities

Certification programs

Job summary

Apex Systems is seeking an onsite Help Desk Representative in Austin, TX to deliver first-line technical support for Windows and macOS environments. You will troubleshoot hardware, software, and connectivity issues while supporting end-users and collaborating with internal teams.

The role emphasizes customer service, clear communication, and adherence to SLA targets. A supportive benefits package and ongoing learning opportunities accompany this position.

Qualifications

• 1–2 years of help desk or support experience.
• Experience with Windows and macOS environments.
• Familiarity with Office 365.

Responsibilities

• Provide technical support to team members via phone, email, and in-person.
• Install, repair, and maintain PCs and related systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Monitor and manage support requests and ensure timely resolution within SLA parameters.
• Install and configure workstation hardware and software with limited guidance.
• Assist with installations and updates of security software and decontamination of infected systems.
• Create, maintain, and reference technical knowledge articles.
• Collaborate with internal teams and build strong working relationships.

Skills

Customer service

Communication

Active listening

SLA adherence

Multi-tasking

Tools

Active Directory (AD)

Office 365

AWS

Job description

Role Overview

We are seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise environment. This role is ideal for someone who enjoys troubleshooting, working directly with end-users, and continuously expanding their technical skill set. You will support both Windows and Mac environments while working closely with internal teams to resolve hardware, software, and connectivity issues. This position requires being onsite 5 days a week.

Job#: 3056294

Job Description

Helpdesk Support - L1

Location: Austin, Texas

Key Responsibilities

• Provide technical support to team members via phone, email, and in-person appointments.
• Perform installation, repair, and preventative maintenance of personal computers and related systems.
• Troubleshoot and resolve hardware, software, network, and peripheral issues in Windows and macOS environments.
• Monitor and manage support requests through the incident management system, ensuring timely acknowledgment and resolution within established SLA parameters.
• Install and configure workstation hardware and software with limited guidance.
• Assist with installations and updates of security software, and with the decontamination of infected systems.
• Create, maintain, and reference technical knowledge articles.
• Collaborate with internal teams and build strong working relationships.

Required Qualifications

Experience: 1-2 years

Technical Skills

• Experience with supporting Microsoft Active Directory (AD).
• Knowledge of personal computer hardware setup and routine software installation.
• Foundation in macOS, including file structure, terminologies, troubleshooting, and basic terminal knowledge.
• High-level troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment.
• Understanding of collaboration products such as Office 365.
• Basic knowledge of the Amazon Web Services (AWS) environment.

Professional Skills

• Customer service skills, both remotely and in person.
• Communication and active listening skills.
• Ability to follow standard operating procedures and written directions.
• Ability to multi-task and adapt in a fast-paced environment.
• Develops and maintains working relationships both within and outside of the team.

Preferred Qualifications

• Candidates with A+ or CompTIA certifications are encouraged to apply.

Work Schedule

This is an onsite position in Austin, TX. The role requires availability for various 8-hour shifts. Days off will vary based on the assigned shift.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex benefits overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.