Support Desk Technician

Cornhusker-Bank; Lincoln (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Cornhusker Bank in Lincoln, NE is seeking a Support Desk Technician to deliver frontline IT assistance across hardware, software, and business applications. You will configure, troubleshoot, and maintain systems, while providing clear communication on incident status and outages.

The role requires an associate degree in IT or equivalent, strong problem-solving, and a customer-service mindset to support a fast-paced team and collaborate with Technology and external vendors.

Qualifications

• Associate's degree in IT or equivalent experience.
• Experience supporting hardware, software, OS, and business apps.
• Strong troubleshooting and problem-solving skills.
• Understanding of LAN/WAN networking.
• Proficiency with MS Office and business apps.
• Experience with Active Directory preferred.
• Strong detail-orientation and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Respond to and resolve IT help desk requests in a timely and professional manner.
• Provide technical support for hardware, software, operating systems, and business applications.
• Administer user accounts, permissions, and access across multiple systems and platforms.
• Deploy, configure, troubleshoot, and maintain computer hardware and peripheral equipment.
• Assist with network connectivity support, including LAN and WAN troubleshooting.
• Configure and maintain system settings and application environments.
• Monitor system alerts, incidents, and notifications and take appropriate action.
• Install, update, and administer software applications.
• Identify and remediate workstation and server vulnerabilities.
• Complete daily security and critical control reviews.
• Maintain accurate technical documentation, procedures, and knowledge resources.
• Communicate clearly with associates regarding support requests, incident status, and planned outages.
• Partner with the Technology Team and external vendors to resolve technical issues efficiently.
• Deliver Gold Star customer service in every interaction.

Skills

IT degree

Hardware/Software support

Troubleshooting

Networking basics

MS Office

AD experience

Attention to detail

Multitasking

Communication

Customer service

Teamwork

Education

Associate's degree in IT

Job description

Support Desk Technician (Full Time)
Location: Lincoln, NE

What You'll Do

• Respond to and resolve IT help desk requests in a timely and professional manner.
• Provide technical support for hardware, software, operating systems, and business applications.
• Administer user accounts, permissions, and access across multiple systems and platforms.
• Deploy, configure, troubleshoot, and maintain computer hardware and peripheral equipment.
• Assist with network connectivity support, including LAN and WAN troubleshooting.
• Configure and maintain system settings and application environments.
• Monitor system alerts, incidents, and notifications and take appropriate action.
• Install, update, and administer software applications.
• Identify and remediate workstation and server vulnerabilities.
• Complete daily security and critical control reviews.
• Maintain accurate technical documentation, procedures, and knowledge resources.
• Communicate clearly with associates regarding support requests, incident status, and planned outages.
• Partner with the Technology Team and external vendors to resolve technical issues efficiently.
• Deliver Gold Star customer service in every interaction.

What You'll Bring

• Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience.
• Experience supporting computer hardware, software, operating systems, and business applications.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
• Understanding of networking concepts, including LAN and WAN connectivity.
• Proficiency with Microsoft Office and other business applications.
• Experience with Active Directory and Fiserv applications is preferred.
• Strong attention to detail, organization, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and collaboratively.
• Commitment to providing outstanding customer service.

Why You'll Love This Role

This position offers the opportunity to make a direct impact on the daily success of our associates by providing the technology support they rely on every day. If you enjoy solving problems, learning new technologies, and helping others succeed, we'd love to hear from you.

Equal Opportunity Employer/Veterans/Disabled

Cornhusker Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Cornhusker Bank strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of protected applicable federal, state or local law. All Cornhusker Bank employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation of employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Cornhusker Bank participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. For more information on E-Verify, please contact DHS at 1-888-464-4218.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).