Desktop Support & Training Specialist

Nebraska; Lincoln (NE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible benefits

Tuition benefit

Pre-tax retirement

Job summary

University of Nebraska System in Lincoln, NE is seeking a dedicated IT Helpdesk Technician to assist university staff and partners by providing hardware and software support, and facilitating the use of industry-standard tools. You will help deploy new technologies, document processes, track inventory, and train users on supported technology.

The ideal candidate has experience with Windows or macOS, strong customer service, and the ability to work with multiple ITS teams to uphold high standards

Qualifications

• Two years post-secondary coursework required.
• 2 years experience with desktop and/or IT helpdesk/service desk.
• Proficiency with Microsoft Windows and/or macOS; hardware and software support.

Responsibilities

• Provide hardware and software support for desktops, laptops, mobile devices, and printers.
• Assist with deployment of new technologies.
• Document processes and track inventory.
• Provide training for supported technology.
• Collaborate with ITS teams (networking, security, academic technology, endpoint security).

Skills

Windows

macOS

Customer support

Desktop support

Printer support

Education

Two years post-secondary coursework

Job description

University of Nebraska System in Lincoln, NE is seeking a dedicated IT Helpdesk Technician to assist university staff and partners by providing hardware and software support, and facilitating the use of industry-standard tools. You will help deploy new technologies, document processes, track inventory, and train users on supported technology.

The ideal candidate has experience with Windows or macOS, strong customer service, and the ability to work with multiple ITS teams to uphold high standards