IT Support Desk Specialist

Creative Financial Staffing (CFS); Grand Rapids (MI); Hybrid; USD 42,000 - 48,000; Full time

Job summary

An established industry player is looking for an IT Support Desk Specialist to join their dynamic team in Grand Rapids, MI. This full-time role offers a hybrid work environment and a competitive salary, making it an attractive opportunity for those with a passion for technology and end-user support. You will be responsible for providing technical assistance across various client environments, ensuring smooth operations and user satisfaction. The company values continuous learning, offering paid training and certifications, along with a comprehensive benefits package including medical, dental, and vision insurance. If you thrive in a collaborative atmosphere and are eager to contribute to a forward-thinking organization, this position is perfect for you.

Benefits

Paid training and certifications

Medical, dental, vision insurance

Retirement plan with 3% match

Two weeks PTO

Qualifications

• Experience in Help Desk or technical support roles with ticketing systems.
• Knowledge of firewalls, VLANs, MFA, and end-user support.

Responsibilities

• Providing technical end-user support across various client environments.
• Assisting with user administration and hardware/software support.

Skills

Technical Support

Office 365

Help Desk Experience

Active Directory

Remote Connectivity

Network Support

Tools

ConnectWise

SolarWinds

Veeam

Cisco

VMware

Dell

Job description

Join to apply for the IT Support Desk Specialist role at Creative Financial Staffing (CFS).

This position offers a salary range of $42,000 to $48,000 per year, based on skills and experience. The role is located in Grand Rapids, MI, with a hybrid work environment, and is a full-time, direct-hire opportunity.

Responsibilities include:

• Providing technical end-user support across various client environments.
• Assisting with user administration, Office 365, hardware/software support, remote connectivity, server, and network support.

Preferred experience:

• Help Desk or technical support roles with ticketing systems.
• Office 365, Active Directory, RMM tools like ConnectWise.
• Knowledge of firewalls, VLANs, MFA, and end-user support via phone or remote tools.

Bonus skills include:

• Certifications such as CompTIA A+, Microsoft, Cisco.
• Experience with MSPs, ConnectWise, SolarWinds, Veeam, Cisco, VMware, Dell, and related technologies.

Benefits:

• Paid training and certifications.
• Medical, dental, vision insurance.
• Retirement plan with 3% match.
• Two weeks PTO.