IT Support Coordinator - Service Desk Lead

Metropolitan Water Reclamation District; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A public service organization is seeking an IT Support Coordinator to manage the support of computer systems. The role involves overseeing IT support staff, ensuring customer satisfaction, and troubleshooting hardware and software issues. Ideal candidates should have a bachelor's degree in IT and two years of relevant experience. This position demands strong communication and organizational skills.

Qualifications

• Two years of experience in software and hardware support of personal computers in a network environment.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Coordinates, prioritizes and reviews the work of subordinate IT Support Analysts.
• Oversees the maintenance of logs such as end-user requests and problem resolutions.
• Defines service levels and manages the Service Desk operation.

Skills

Customer service skills

Organizational skills

Troubleshooting hardware issues

Communication skills

Education

Bachelor's degree in information technology or related field

Tools

Standard office equipment

Job description

A public service organization is seeking an IT Support Coordinator to manage the support of computer systems. The role involves overseeing IT support staff, ensuring customer satisfaction, and troubleshooting hardware and software issues. Ideal candidates should have a bachelor's degree in IT and two years of relevant experience. This position demands strong communication and organizational skills.