IT Support Specialist

TJ McCartney; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

TJ McCartney in Nashua, NH is seeking an IT Service Coordinator to install, configure, and maintain hardware and software across the organization. You'll ensure usability and manage IT assets, while serving as the first contact for technical support.

The ideal candidate has at least five years of relevant experience, with strong skills in Windows OS troubleshooting and user support. Flexibility, organizational skills, and a proactive approach are essential for this role, which includes occasional travel to jobsites.

Qualifications

• At least five years of experience in IT Service Coordinator or similar role.
• Strong proficiency in hardware and software support.
• Ability to manage multiple issues simultaneously while working under pressure.

Responsibilities

• Install, configure, and maintain company devices and software.
• Oversee procurement of hardware and software and manage inventory.
• Provide technical support as the first point of contact for IT issues.

Skills

IT service coordination

Desktop support

Troubleshooting (Windows OS)

Printer support & maintenance

Microsoft Office 365

Basic networking knowledge

Education

Bachelor’s or Associates Degree in IT or related field

Tools

MS Office

Teams

Job description

Role & Responsibilities

• Install, configure, and maintain company devices and related hardware and software to ensure usability
• Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Identify and resolve computer system malfunctions and operations problems.
• Identify and communicate opportunities for improvement.
• Oversee and contribute to the maintenance, configuration, and reliable operation of computer hardware, operating systems, network servers, virtualization and supporting network and storage infrastructure.
• Oversee vendor relationships and handle the procurement of computer hardware, software and accessories.
• Manage IT Asset inventory from procurement to retirement
• Primary liaison with HR for onboarding and offboarding employees
• New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date
• Terminations - PC wipe, data recovery/preservation and redistribution
• Jobsite setup (laptops, iPads, Printers); installing networking routers for mobilization
• Remote assistance: Provide technical support via phone, email or Teams
• Answering user queries, providing technical guidance, and assist with technology operations
• Serving as the first point of contact for IT support within the organization.
• Diagnosing and troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.
• Proficiency with MS Office & Teams
• Occasional travel to jobsites

Preferred Qualifications

• At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
• Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge
• Bachelor’s or Associates Degree in Information Technology, Computer Science or related field
• Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills
• Ability to work under pressure and handle multiple problems simultaneously
• Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people.