Remote Service Coordinator: IT Services & Field Support

TSP; Town of Texas (WI); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Health benefits

Professional development opportunities

Job summary

A leading IT services provider is seeking a Service Coordinator to manage field service technology installations and handle customer requests. The ideal candidate will have strong organizational skills and a problem-solving mindset, with 1-3 years of relevant experience. This role is remote with flexible hours while supporting customers across multiple time zones. The company offers a competitive pay structure and values integrity and professionalism in service delivery.

Qualifications

• 1–3 years of experience in coordination, scheduling, operations, or a similar role.
• Comfortable supporting customers across multiple time zones.
• Experience scheduling professional services or coordinating service engagements preferred.

Responsibilities

• Coordinate field service technology installations cost-effectively.
• Manage lifecycle of professional services bookings.
• Collaborate with team to ensure skilled resources are scheduled.
• Provide primary customer contact regarding service status.
• Monitor service request queues for new assignments.
• Review service requests for scope and pricing accuracy.
• Assist with service documentation and billing validation.
• Identify scheduling conflicts and elevate issues.

Skills

Organizational skills

Interpersonal skills

Problem-solving

Attention to detail

Communication skills

Tools

Microsoft Office Suite

Google Workspace

SharePoint

Scheduling tools

Job description

A leading IT services provider is seeking a Service Coordinator to manage field service technology installations and handle customer requests. The ideal candidate will have strong organizational skills and a problem-solving mindset, with 1-3 years of relevant experience. This role is remote with flexible hours while supporting customers across multiple time zones. The company offers a competitive pay structure and values integrity and professionalism in service delivery.