IT Support Coordinator: Lead Help Desk & Deployments

585 DEPARTMENT OF PUBLIC SAFETY; Oklahoma City (OK); On-site; USD 54,000 - 66,000; Full time

Job summary

585 DEPARTMENT OF PUBLIC SAFETY is seeking an IT Support Coordinator in Oklahoma City to manage end-user technology support and coordinating daily IT operations.

The role involves planning workload, imaging and deployment of equipment, and supervision of help desk activities to ensure timely, consistent service delivery. Travel within the state and occasional after-hours work may be required.

Qualifications

• Bachelor's degree and 3 years of professional experience in business or public administration.
• Equivalent combination of education and experience may be substituted per policy.
• Technical administrative experience may substitute for some required education.

Responsibilities

• Coordinates daily work priorities for technical support personnel.
• Plans workload based on service requests, projects, deployments, and needs.
• Coordinates imaging, configuration, deployment, and maintenance of end-user equipment.
• Oversees help desk functions, including escalation and resolution.
• Provides after-hours support as needed and documents IT support procedures.

Skills

IT support operations

Prioritization

Documentation

Communication

Team coordination

Customer service

Education

Bachelor's degree in business or public administration

Job description

585 DEPARTMENT OF PUBLIC SAFETY is seeking an IT Support Coordinator in Oklahoma City to manage end-user technology support and coordinating daily IT operations.

The role involves planning workload, imaging and deployment of equipment, and supervision of help desk activities to ensure timely, consistent service delivery. Travel within the state and occasional after-hours work may be required.