Endpoint Support Technician I - Windows, Mac & Mobile

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Vacation & sick leave

Holidays

Benefits package

Job summary

Office of Management and Enterprise Services in Oklahoma City is seeking a Computer Support Technician I to provide frontline desktop support across Windows, macOS, iOS, and Android. You will deploy devices, image workstations, install software, and resolve end-user issues with strong customer service.

The role requires collaboration with IT teams, adherence to SLAs, and ongoing participation in on-call and after-hours support. DPS salary up to $57,000, with a standard 40-hour in-office schedule.

Qualifications

• Experience supporting Windows and macOS in enterprise environments.
• Experience with ServiceNow or similar ticketing systems.
• Experience troubleshooting hardware, software, and peripherals.
• Experience supporting iOS and Android devices.
• Strong customer service and communication skills.

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to SLAs and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.
• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated issues.
• Contribute to documentation, operational standards, and continuous improvement.
• Participate in on-call rotations and after-hours support as required.

Skills

Windows support

macOS support

ServiceNow

Customer service

Troubleshooting

Mobile device support

Education

Bachelor's degree

Associate's degree

High School Diploma or GED

Tools

Active Directory

Microsoft 365

Imaging/deployment tools

Remote support tools

VPN

Job description

Office of Management and Enterprise Services in Oklahoma City is seeking a Computer Support Technician I to provide frontline desktop support across Windows, macOS, iOS, and Android. You will deploy devices, image workstations, install software, and resolve end-user issues with strong customer service.

The role requires collaboration with IT teams, adherence to SLAs, and ongoing participation in on-call and after-hours support. DPS salary up to $57,000, with a standard 40-hour in-office schedule.