End-User IT Support Technician (Desktop & Mobile)

okgov

Oklahoma

On-site

USD 52,000 - 57,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

15 days vacation

15 days sick leave

11 paid holidays

Comprehensive benefits package

Job summary

OK.gov is seeking a Computer Support Technician I to provide frontline technical support and endpoint services across Windows, macOS, iOS, and Android platforms within Oklahoma's statewide enterprise environment.

Responsibilities include imaging, provisioning, software installation, device deployment, and remote assistance. Strong troubleshooting and customer service skills are essential, with on-site and remote support across multiple locations and on-call rotations.

Qualifications

Experience supporting Windows and macOS in enterprise environments.
Experience with ServiceNow or similar enterprise ticketing systems.
Experience troubleshooting hardware, software, and peripheral device issues.
Experience supporting iOS and Android mobile devices.
Strong customer service and communication skills.
Experience working in multi-location enterprise support environments.
Strong troubleshooting and problem-solving skills.

Responsibilities

Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
Support iOS and Android mobile devices in enterprise environments.
Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral issues.
Utilize remote support tools to assist users across statewide locations.
Ensure endpoint systems meet enterprise standards and reliability.