IT Support Operations Lead

Oklahoma AG; Oklahoma; On-site; USD 54,000 - 66,000; Full time

Job summary

The Oklahoma Department of Public Safety seeks an IT Support Coordinator to lead end-user computing support within the Technology Services Division. You will direct daily IT support activities, plan workloads, and ensure timely, reliable service delivery for agency staff across Oklahoma.

Responsibilities include imaging and deploying end-user devices, managing help desk operations, coordinating after-hours support, and maintaining documentation and procedures for efficient IT operations.

Qualifications

• Bachelor's degree in business or public administration.
• Minimum 3 years of professional experience in related field.
• Equivalent combination of education and experience allowed.

Responsibilities

• Coordinate daily work priorities for IT support personnel.
• Plan workload based on service requests, projects, deployments, and operational needs.
• Oversee imaging, configuration, deployment and maintenance of end-user devices.
• Manage help desk operations, escalation, and resolutions.
• Coordinate after-hours support and document IT support procedures.

Skills

IT support operations

Work prioritization

Coordinate support

Issue analysis

Effective communication

Documentation

Vendor coordination

Education

Bachelor's degree

Job description

The Oklahoma Department of Public Safety seeks an IT Support Coordinator to lead end-user computing support within the Technology Services Division. You will direct daily IT support activities, plan workloads, and ensure timely, reliable service delivery for agency staff across Oklahoma.

Responsibilities include imaging and deploying end-user devices, managing help desk operations, coordinating after-hours support, and maintaining documentation and procedures for efficient IT operations.