IT Support Coordinator: Catholic Chancery- Jefferson City, MO

Catholic Diocese of Jefferson City; Jefferson City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The Catholic Chancery in Jefferson City, MO is seeking a dependable IT Support Coordinator to serve as the Diocese’s internal point of contact for technology support. This role ensures prompt, competent, and courteous assistance for chancery staff, priests, and diocesan employees, and acts as the interface to the contracted IT services provider.

The Coordinator owns the end-user experience, routing complex issues to the provider and staying with them until resolution, including guiding staff

Qualifications

• Minimum of three years of hands-on technical support
• Bachelor's degree in a related field preferred
• Experience supporting staff and priests is a plus
• Ability to operate as internal liaison with external IT provider

Responsibilities

• Serve as the internal point of contact for technology support
• Ensure prompt, competent, and courteous assistance for chancery staff and diocesan employees
• Route complex requests to the contracted IT services provider and follow through until resolved
• Support technology transitions, including migration to Microsoft 365
• Maintain an accurate inventory of computers, monitors, mobile devices, and software licenses

Skills

End-user support

Technical troubleshooting

Customer service

Inventory management

Education

Bachelor's degree

Job description

Description

The Catholic Chancery in Jefferson City, MO is seeking a dependable, service-orientedIT Support Coordinator to serve as the Diocese’s internal point of contact for technology support. This position ensures that chancery staff, priests, and other diocesan employees receive prompt, competent, and courteousassistance with their technology, and serves as the diocese'sinterface to the contracted IT services provider for support requests and configuration work.

This role is defined by ownershipof the end-user experience. The Coordinator resolves what can be resolved directly, routes what needs the provider's technical depth, and stays with an issue until the person who reported is genuinely working again. The Coordinator plays a hands-on role in technology transitions--including the planned migration to Microsoft 365--helping staff prepare for change and supporting them through it.

This position also maintains an accurate inventory of computers, monitors, mobile devices, and software licenses.

Education

• -Bachelor's degree preferred. Additional certifications are desirable.
• -A minimum of three (3) years of hands-on technical support is required.