IT Support Consultant II - Academic Tech & User Training

University of Delaware; Delaware; On-site; USD 65,000 - 85,000; Full time

Job summary

The University of Delaware is seeking an Information Technology Support Consultant II to provide desktop support for Windows and Macintosh systems, troubleshoot issues, and deliver user training across the UD community.

Based in Newark, DE, the role supports the STAR/South Campus IT Team within IT CS, with responsibilities ranging from incident management to documentation and project participation.

Qualifications

• Bachelor's degree with three years related experience or equivalent combination of education and/or experience.
• Experience in a University computing service environment is highly desirable.
• Knowledge of Windows and Macintosh desktop environments and common software packages.
• Ability to work with diverse user base and manage multiple requests.
• Strong problem-solving and communication skills.

Responsibilities

• Consults with faculty and staff to provide desktop support for Windows and Macintosh systems, diagnosing and resolving problems.
• Develops and delivers client education and training in technical areas.
• Keeps documentation up to date and collaborates with IT colleagues on issues.
• Resolves complex problems by researching resources and coordinating with staff.
• Mentors student workers and junior IT staff.
• Deploys and configures software/hardware per University standards.

Skills

Desktop support

Windows

Macintosh

Troubleshooting

Customer service

Training

Documentation

Info security

Network basics

Printer support

Mobile devices

Education

Bachelor's degree with three years related experience

Equivalent combination of education/experience

Tools

Group Policy

File and Print Services

Operating System Deployment

Patch Management

TCP/IP

Mobile device management

Job description

The University of Delaware is seeking an Information Technology Support Consultant II to provide desktop support for Windows and Macintosh systems, troubleshoot issues, and deliver user training across the UD community.

Based in Newark, DE, the role supports the STAR/South Campus IT Team within IT CS, with responsibilities ranging from incident management to documentation and project participation.