On-Site IT Help Desk Technician: Windows & Support

Delaware Park; Wilmington, Northern (DE, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Delaware Park seeks an on-site IT Support Technician in Wilmington, DE to respond to service requests and troubleshoot basic hardware, software, and connectivity issues, escalating when needed. You’ll support desktops, laptops, peripherals, and end-user technology; manage user accounts; install standard software; and document actions in the ticketing system.

The role requires reliable transportation, ability to pass background checks, a flexible schedule, and strong communication and

Qualifications

• 1–2 years of IT support or help desk experience.
• Working knowledge of Windows OS and Microsoft Office applications.
• Basic networking concepts.
• Strong troubleshooting and interpersonal skills.
• Ability to learn and support multiple systems.
• Able to pass background check and licensing.

Responsibilities

• Respond to IT service requests and resolve basic issues.
• Support desktops, laptops, peripherals, and end-user technology.
• Administer user accounts and password resets.
• Install and support standard software.
• Document requests and resolutions in the ticketing system.
• Set up and deploy technology for users.
• Perform routine operational tasks including backups.
• Maintain IT equipment and asset inventory.
• Communicate effectively and professionally.
• Follow company policies and procedures.
• Perform other duties as assigned.

Skills

IT support

Troubleshooting

Customer service

Windows

Networking

Communication

Tools

Ticketing system

Job description

Delaware Park seeks an on-site IT Support Technician in Wilmington, DE to respond to service requests and troubleshoot basic hardware, software, and connectivity issues, escalating when needed. You’ll support desktops, laptops, peripherals, and end-user technology; manage user accounts; install standard software; and document actions in the ticketing system.

The role requires reliable transportation, ability to pass background checks, a flexible schedule, and strong communication and