IT Support Consultant II - Campus Tech Advocate

University of Delaware; Newark (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Delaware is seeking an IT Support Consultant II to assist the SCIT team serving the College of Health Sciences and other units. The role provides desktop and software/hardware support, training, documentation, and collaboration across IT teams to ensure reliable technology services.

Responsibilities include troubleshooting Windows/macOS, deploying devices, and mentoring junior staff. The position emphasizes fast-paced teamwork and adherence to university standards in a campus

Qualifications

• Bachelor's degree with three years related experience or equivalent combination of education and experience.
• Experience in a University computing service environment is highly desirable.
• Knowledge of word processing, presentation, database, email, web authoring, and spreadsheet software packages.

Responsibilities

• Consult with faculty and staff and provide desktop support for Windows and Macintosh systems, diagnosing and resolving problems.
• Develops and delivers client education and training in area(s) of technical expertise.
• Provides second tier support for the IT Support Center and mentors student workers and junior staff.
• Maintains and installs software applications, computer hardware, and mobile devices per University standards.
• Tests software, hardware, and peripherals; participates in technology projects and initiatives.
• Establishes working relationships with colleagues and clients and follows policies and procedures.

Skills

Windows/macOS

Troubleshooting

Documentation

User training

Customer Service

Education

Bachelor's degree + 3 years

Bachelor's degree in related field + 2 years

Tools

Group Policy

OS Deployment

Patch Management

TCP/IP

Mobile devices

Job description

The University of Delaware is seeking an IT Support Consultant II to assist the SCIT team serving the College of Health Sciences and other units. The role provides desktop and software/hardware support, training, documentation, and collaboration across IT teams to ensure reliable technology services.

Responsibilities include troubleshooting Windows/macOS, deploying devices, and mentoring junior staff. The position emphasizes fast-paced teamwork and adherence to university standards in a campus