IT Support Co-op: Hardware, Access & AI Tools

Mirakl - AMER; Boston (MA); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Northeastern co‑op program

Based in Boston

Résumé du poste

Mirakl - AMER in Boston is offering a 6-month IT co-op starting January 2027 for Northeastern students. You’ll install and configure hardware, manage access, and support remote tools to keep the office and teams productive.

This co‑op is based in Boston and requires professional English. You will gain hands‑on experience with Jumpcloud, Jira, Office 365, Zoom, Google Workspace, and more within a fast‑paced, international team.

Qualifications

• Comfortable supporting both Mac and PC environments.
• Familiar with Microsoft Office 365, Zoom, and Google Workspace.
• Strong communication skills and a service‑oriented mindset.
• Detail‑oriented with an interest in learning key technologies.

Responsabilités

• Install and configure hardware including Mac, Linux, and Windows laptops and iPhones for employees.
• Create and manage tool access for new hires across Jumpcloud, Jira, Gmail, Wiki, and more.
• Manage Office 365 and Zoom video licenses.
• Repair and maintain equipment and handle after‑sales returns with internal teams and external providers.
• Maintain the operational state of Zoom Rooms and video conferencing setups.
• Manage IT inventory and ensure accurate tracking of all assets.
• Provide daily hands‑on support to employees across the office.
• Support network patching and switch/WiFi configuration.
• Participate in the administration of the Jumpcloud directory and definition of GPOs.
• Support the deployment, configuration, and ongoing administration of AI tools used by employees across the company.

Connaissances

Mac and PC support

Microsoft Office 365

Zoom

Google Workspace

Communication skills

Formation

Northeastern University co-op program enrollment

Outils

Jumpcloud

Jira

Office 365 admin

Zoom admin

Description du poste

Mirakl - AMER in Boston is offering a 6-month IT co-op starting January 2027 for Northeastern students. You’ll install and configure hardware, manage access, and support remote tools to keep the office and teams productive.

This co‑op is based in Boston and requires professional English. You will gain hands‑on experience with Jumpcloud, Jira, Office 365, Zoom, Google Workspace, and more within a fast‑paced, international team.