IT Support - Bench Tech - Clean Room

Insight Global; Wilton (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking an on-site Desktop Support Technician in Wilton, CT to assist end users with desktops, laptops, peripherals, and software applications. The role includes troubleshooting hardware/software, installations, and serving as a Tier 1/2 IT incident contact, across office and clean-room environments.

The ideal candidate will have 4 years of relevant experience, strong customer service, and the ability to interface with customers, vendors, and Network Services, including

Qualifications

• 4 years of relevant experience required.
• Experience with computer build-out and setup; imaging, application installs, and configuration.
• Excellent customer service skills with strong customer relationship building.
• Ability to interface effectively with customers, vendors, and Network Services.

Responsibilities

• Provide technical assistance to end users for desktops, laptops, peripherals, mobile devices, and software applications.
• Troubleshoot and resolve hardware and software issues; support installation and maintenance activities.
• Serve as a Tier 1/ Tier 2 contact for IT incidents and provide end-user training.
• Support office and clean-room environments in the client’s semiconductor facility.

Skills

Customer service

Windows 7/10

Imaging & deployment

AV experience

End-user support

Tools

Microsoft Office Suite

Office 365

Windows deployment

Job description

Job Description

Insight Global is looking for an on-site Desktop Support Technician in Wilton, CT. This person will provide technical assistance to end users by supporting desktops, laptops, peripherals, mobile devices, and software applications. The technician will troubleshoot and resolve hardware and software issues, support installation and maintenance activities, and serve as a Tier 1/Tier 2 point of contact for IT incidents.

This role will support end users both in a traditional office environment and within the client's semiconductor manufacturing facility. As part of the position, technicians will regularly enter and work in clean room environments, requiring adherence to clean room safety protocols, gowning procedures, and facility guidelines.

The role is responsible for supporting and maintaining in-house computer systems, desktops, and peripherals, including hardware and software installation, diagnosis, repair, maintenance, and upgrades. The individual will also provide end-user training, support manufacturing-related technology systems, and ensure optimal workplace performance across office and clean room operations.

Skills and Requirements

• 4 years of relevant experience
• Experience with computer build-out and setup; imaging, application installs, and configuration, etc
• Excellent customer service skills, with an advanced understanding of customer relationship building.
• Able to effectively interface with customers, vendors, and Network Services.
• Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10
• Audio/Visual Experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].