Desktop Support Technician

Insight Global; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking an Entry-Level Desktop Support Technician to join a large utility client’s Client Support team onsite in Tucson, AZ. You will be the first point of contact for end users with desktop, hardware, printer, mobile device, and audiovisual issues, providing in-person, remote, phone, and email support.

You will install and upgrade PC hardware, troubleshoot printers, maintain documentation, and assist with audiovisual support for events.

Qualifications

• Experience with Windows OS in an enterprise IT environment.
• Familiarity with Active Directory and Microsoft 365 apps.
• Experience supporting end users and troubleshooting desk-side issues.
• Ability to use a ticketing system (ServiceNow).
• Strong written and verbal communication skills.
• Ability to lift up to 50 pounds and drive as needed.

Responsibilities

• Provide desktop, hardware, printer, mobile device, and audiovisual support onsite and remotely.
• Install, diagnose, repair, maintain, and upgrade PC hardware.
• Configure and troubleshoot network printers and multifunction devices.
• Maintain technical documentation.
• Provide audiovisual support for company events.

Skills

Windows OS

Active Directory

End-user support

Microsoft 365

ServiceNow

Printer/MFD support

A/V support

Documentation

Prioritization

Tools

ServiceNow

Microsoft 365

SCCM/Software Center

RSA SecurID

Microsoft Authenticator

Job description

Job Description

Insight Global is looking for an Entry-Level Desktop Support Technician to join a large utility client’s Client Support team onsite. This individual will serve as a primary point of contact for end users experiencing desktop, hardware, printer, mobile device, and audiovisual issues. Support will be provided in person, remotely, over the phone, and through email.

The technician will install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure reliable workstation performance. This person will also configure and troubleshoot network printers and multifunction devices, maintain technical documentation, and provide audiovisual support for company events. The ideal candidate is a strong communicator who can work independently, collaborate with a team, and adjust priorities throughout the day.

Skills and Requirements

Hands-on PC and desktop hardware troubleshooting experienceKnowledge of Windows operating systemsFamiliarity with Active DirectoryStrong general end-user troubleshooting skillsExperience supporting computer components, peripherals, and accessoriesStrong knowledge of Microsoft Office applicationsFamiliarity with a ticketing system such as ServiceNowAbility to read technical manuals, procedural documentation, and OEM guidesStrong written, verbal, email, documentation, and interpersonal skillsAbility to work independently and collaborativelyAbility to adjust to changing priorities throughout the workdayAbility to lift up to 50 poundsGood driving recordPrevious experience in an enterprise IT environmentExperience supporting iPhones and iPadsExperience with Microsoft 365, including Teams and SharePointFamiliarity with RSA SecurIDFamiliarity with Microsoft AuthenticatorFamiliarity with Microsoft SCCM or Software Center

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].