IT - Support Technician I (34048)

CEC; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

CEC is seeking an IT Support Technician to provide courteous customer service and technical assistance to end users both onsite and remotely. You will troubleshoot, maintain, and resolve desktop hardware and software issues, acting as the first point of contact for PC and printer problems.

The role involves learning internal business applications and delivering 1st Level PC/Network support to a distributed user base, along with handling installs, upgrades, moves, and configurations.

Qualifications

• Associate degree preferred.
• 1–3 years of experience performing level one help desk support in a corporate environment.
• Certifications such as A+, MCP, or networking credentials preferred.

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.
• Grant access, change, and reset passwords.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Learn internal business applications and provide general PC/Network support (1st Level) to a distributed user base.
• Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripherals.
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
• Log all calls and activities in a tracking system.
• Assist with special projects and additional duties as assigned.

Skills

Basic Technical Certification (A+, MCP

Advanced knowledge of desktop hardware

Microsoft Windows 10

Citrix

Microsoft Office proficiency

Problem Solving/Analysis

Technical Capacity

Communication Proficiency

Time Management

Education

Associate’s degree in Computer Science, Engineering, or related field

Tools

MS Windows 10

Citrix

Microsoft Office

Job description

Position Summary

IT Support Technician will provide courteous professional customer service and technical assistance to end users. The position will assist onsite and remote company users and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.

Essential Duties And Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.


• Grant access, change, and re-set passwords.


• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.


• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.


• Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.


• Identify, troubleshoot, resolve, and **escalate** issues related to desktop computer hardware, software, and related equipment installation and configuration.


• Log all calls and activities accurately in a tracking system.


• Special projects and additional duties as assigned.

Other Duties And Responsibilities

• Performs other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.

Qualifications

Education and Experience

• Associate’s degree in Computer Science, Engineering, or related field preferred.


• 1-3 years of experience performing level one help desk support working as part of a corporate help desk/IT team.

Required Skills, Knowledge, And Abilities

• Basic Technical Certification (A+, networking, MCP, etc.)


• Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Citrix.


• Establish and maintain effective professional working relationships with co-workers at every level of management.


• Present a professional image as a representative of the Company.


• Enforce Information Technology company policies and procedures for all employees.


• Problem Solving/Analysis


• Technical Capacity


• Communication Proficiency


• Time Management

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires mobility within an office environment.


• Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.


• Prolonged periods sitting at a desk and working on a computer.


• The employee may be required to walk; reach with hands and arms; and bend.


• May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


• Possess good hearing, normal or corrected.


• The employee must be able to regularly lift and/or move up to 10 pounds, lift and /or move up to 50 pounds. The employee may be required to climb stairs. Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.

CEC Companies is an Equal Opportunity Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, status as a military veteran, or any other status protected under federal, state, or local law. Diverse candidates are encouraged to apply.