IT Help Desk & Onsite Support Tech

Stellar Services; Los Angeles (CA); On-site; USD 40,000 - 100,000; Full time

Job summary

Stellar Services in Los Angeles is seeking an IT Help Desk professional to handle customer emails, diagnose issues, and document outages. The role includes incident assessment, ticketing in Freshdesk/ServiceNow, onboarding/offboarding staff, hardware/software installations, and support across airport sites.

The ideal candidate communicates clearly, collaborates with the team, and provides training and orientation to new staff. Salary is conditional on experience and qualifications.

Qualifications

• Answer incoming customer emails to the Help Desk.
• Diagnose and troubleshoot system issues using established procedures.
• Analyze and document production outages and incidents.
• Escalate incidents by severity and impact.
• Submit tickets in Freshdesk, ServiceNow, and related tools.
• Complete onboarding or offboarding functions for staff mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations.
• Provide IT support at division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Diagnose and troubleshoot system issues.
• Analyze production outages and incidents.
• Determine incident severity and impact; escalate as needed.
• Communicate with team members clearly.
• Submit tickets in Freshdesk and ServiceNow.
• Complete onboarding or offboarding for staff.
• Perform hardware and software installations.
• Oversee deployments and relocations at airport locations.
• Provide IT support at division events.
• Provide on-the-job training to new staff.
• Provide computer orientation to new staff.

Skills

Customer support

Troubleshooting

Communication

Teamwork

Tools

Freshdesk

ServiceNow

Job description

Stellar Services in Los Angeles is seeking an IT Help Desk professional to handle customer emails, diagnose issues, and document outages. The role includes incident assessment, ticketing in Freshdesk/ServiceNow, onboarding/offboarding staff, hardware/software installations, and support across airport sites.

The ideal candidate communicates clearly, collaborates with the team, and provides training and orientation to new staff. Salary is conditional on experience and qualifications.