IT Support Technician: Expert Helpdesk & AV

LA28 Olympic & Paralympic Games; Los Angeles (CA); On-site; USD 70,500 - 82,000; Full time

Job summary

LA28 Olympic & Paralympic Games is seeking an Associate, Specialized IT Support Technician to provide Helpdesk support for employees in Los Angeles. This role requires strong customer service skills and technical knowledge to ensure optimal functioning of IT systems.

The successful candidate will handle tier I-III support, develop helpdesk procedures, and assist in maintaining IT assets. A minimum of three years of relevant experience is required. The position offers a salary range of $70,500.00 – $82,000.00.

Qualifications

• 3+ years of experience providing Helpdesk tier I–III support.
• Strong working knowledge of ServiceNow.
• Hands-on knowledge of IT hardware and software installation.

Responsibilities

• Develop and maintain helpdesk operating procedures.
• Provide independent support for hardware and software.
• Respond to critical outages and develop proactive solutions.

Skills

Customer service orientation

Technical troubleshooting

Working knowledge of ServiceNow

Knowledge of Azure Active Directory

Education

Microsoft or equivalent IT certifications

Tools

Office 365

Audio-Visual systems

Video-conferencing software (Teams, Zoom)

Job description

LA28 Olympic & Paralympic Games is seeking an Associate, Specialized IT Support Technician to provide Helpdesk support for employees in Los Angeles. This role requires strong customer service skills and technical knowledge to ensure optimal functioning of IT systems.

The successful candidate will handle tier I-III support, develop helpdesk procedures, and assist in maintaining IT assets. A minimum of three years of relevant experience is required. The position offers a salary range of $70,500.00 – $82,000.00.