Associate, Specialized IT Support Technician (Executive)

LA28 (Web); Los Angeles (CA); On-site; USD 70,500 - 82,000; Full time

Job summary

LA28 (Web) in Los Angeles is looking for an Associate, Specialized IT Support Technician to provide Helpdesk tier I-III support. In this role, you will maintain computer hardware, software, and AV systems while executing project tasks as part of the IT team.

The ideal candidate will have over 3 years of relevant experience and strong expertise in ServiceNow. The position comes with a competitive salary range of $70,500 to $82,000 and is essential to maintaining effective IT support operations.

Qualifications

• 3+ years of experience providing Helpdesk tier I-III support.
• Microsoft or equivalent IT certifications.
• Strong working knowledge of ServiceNow for incident and problem management.

Responsibilities

• Developing and maintaining formal helpdesk operating procedures.
• Providing independent support to end-users.
• Managing the repair of laptops, desktops, and other hardware.

Skills

Helpdesk tier I-III support

ServiceNow

Microsoft certifications

Identity Management

Office 365

Cloud Based Phone Systems

Enterprise Mobility Management

Mobile Device Management

Job description

Role Overview

The Associate, Specialized IT Support Technician (Executive) will provide Helpdesk tier I-III support for LA28 employees while proactively maintaining the organization’s computer hardware, software, telephone, and AV systems. This role will be responsible for executing project tasks, plans, and tasks as assigned as part of the IT team.

What You Will Do

• Developing and maintaining formal helpdesk operating procedures
• Providing independent support
• Responding to critical outages
• Providing remote support to end-users
• Managing the repair of laptops, desktops, and other hardware, software, and AV
• Implementing methodologies to improve first call resolution

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience providing Helpdesk tier I-III support, Microsoft or equivalent IT certifications, and a strong working knowledge of ServiceNow for incident and problem management. The candidate should also have technical knowledge of Identity Management, Office 365, Cloud Based Phone Systems, and experience with enterprise mobility management and mobile device management.

Requirements

• 3+ years of experience providing Helpdesk tier I-III support
• Microsoft or equivalent IT certifications
• Strong working knowledge of ServiceNow for incident and problem management
• Technical knowledge of Identity Management, Office 365, Cloud Based Phone Systems, and experience with enterprise mobility management and mobile device management

Benefits

Annual base salary range: $70,500.00 – $82,000.00