IT Support Associate II — Regional Ops Tech & Training

Amazon; Edwardsville (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid parental leave

Job summary

Amazon.com Services LLC in Edwardsville, IL is seeking an IT Support Associate II to assist the operations team by resolving technical problems within Amazon facilities across a defined geographic area. You will troubleshoot integrated systems, help train new hires, and support customers across multiple buildings and remote sites, while maintaining a strong focus on service quality and safety.

This role offers day-one benefits, a casual dress code at locations, and ongoing career development

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Able to lift up to 49 pounds, stand or walk during shifts up to 12 hours.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux operating system support.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continual learning of new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within local or regional area to support customers.

Skills

IT Support

Windows OS

Customer Service

Network Troubleshooting

Job description

Amazon.com Services LLC in Edwardsville, IL is seeking an IT Support Associate II to assist the operations team by resolving technical problems within Amazon facilities across a defined geographic area. You will troubleshoot integrated systems, help train new hires, and support customers across multiple buildings and remote sites, while maintaining a strong focus on service quality and safety.

This role offers day-one benefits, a casual dress code at locations, and ongoing career development