IT Support Associate II - Fast-Paced Ops Tech, Growth

Amazon; Murfreesboro (TN); On-site; USD 29,000 - 47,000; Full time

Job summary

Amazon in Murfreesboro, TN is seeking an IT Support Associate II for Ops Tech Solutions to resolve technical problems across IT disciplines within an Amazon Operations facility. You will troubleshoot and maintain IT equipment, handle support requests, and contribute to continuous learning initiatives.

The role requires supporting Windows, Mac, and Linux environments, training new hires, and delivering reliable service to multiple buildings and remote sites.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience supporting Windows, Mac or Linux operating systems.
• Ability to support customers from multiple buildings and remote sites

Responsibilities

• Allocate, maintain and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires and continuous learning of new technologies.
• Support customers from multiple buildings and remote locations.

Skills

IT troubleshooting

Customer service

Cross-platform support

Tools

Windows

MacOS

Linux

Job description

Amazon in Murfreesboro, TN is seeking an IT Support Associate II for Ops Tech Solutions to resolve technical problems across IT disciplines within an Amazon Operations facility. You will troubleshoot and maintain IT equipment, handle support requests, and contribute to continuous learning initiatives.

The role requires supporting Windows, Mac, and Linux environments, training new hires, and delivering reliable service to multiple buildings and remote sites.