IT Support and Automation Engineer (219363)

SLAS (Society for Laboratory Automation and Screening); Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K with matching

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Job summary

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 issues and implement safe, practical improvements. You will troubleshoot Microsoft 365, Entra ID, Intune, and Windows 11, then convert recurring tasks into reliable PowerShell scripts, RMM workflows, and PSA processes.

You’ll document testing, rollback plans, and outcomes while maintaining strong security practices. The role emphasizes thoughtful AI usage and reusable team knowledge to advance service

Qualifications

• Strong troubleshooting of Microsoft 365, Entra ID, Intune and Windows 11
• Experience with automation, scripting and runbooks
• Ability to document testing, rollback and outcomes clearly

Responsibilities

• Tier 2 ticket resolution and ownership of issues
• Troubleshooting Microsoft 365, Entra ID, Intune and Windows
• Communicate with clients and document outcomes
• Perform security-aware administration
• Improve automation with PowerShell, RMM, PSA and workflows
• Create repeatable processes and runbooks for support
• Demonstrate responsible use of approved AI

Skills

Microsoft 365

Entra ID

Intune

PowerShell

RMM

PSA

workflow automation

Windows 11

security

backup & recovery

Tools

PowerShell scripting

Job description

IT Support & Automation Engineer | Microsoft 365, Intune, PowerShell and Applied AI

Diverse Tech Services, Inc. is hiring an IT Support & Automation Engineer who can combine Tier 2 ownership with safe, practical improvement. The right person can troubleshoot Microsoft 365, Entra ID, Intune, Windows 11, identity, networking, security, backup issues, then turn recurring work into reliable PowerShell, RMM, PSA, or workflow improvements.

Can you resolve the issue? Understand the cause? Make the next occurrence easier to handle or prevent? If you can solve real support problems and turn repeatable work into safer scripts, workflows, runbooks, and service improvements, we want to talk to you. We value sound judgment over tool buzzwords. You should be able to explain how you tested, protected permissions, handled failures, documented rollback, verified the outcome, and used AI without exposing client information or accepting unsupported output.

Diverse Tech Services, Inc. offers competitive compensation including a comprehensive benefits package including paid time off, paid holidays, a matching 401K plan, Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance.

What you will own

• Tier 2 ticket resolution
• Microsoft 365, Entra ID, Intune and Windows troubleshooting
• client communication
• security-aware administration
• PowerShell and RMM improvements
• documented testing and rollback
• responsible use of approved AI
• reusable team knowledge

What success looks like

• Clients know what is happening
• tickets include evidence
• service restoration is verified
• security controls are not weakened
• the team gains dependable automation or documentation from recurring work

What you bring

• Independent ownership of common Tier 2 issues
• Microsoft 365 and endpoint fundamentals
• safe scripting judgment
• managed-services discipline
• examples of a script, workflow, runbook, lab, or AI-assisted support process you can explain in detail
• Certifications are valued but are not substitutes for capability
• Microsoft 365 Dynamics experience is a plus

is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local laws.

complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), and all applicable OFCCP regulations.